Teller Resume examples & templates

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Copyable Teller Resume examples

Ever wonder why some bank tellers connect so naturally with customers, while others just seem to be going through the motions? In today's banking landscape, tellers do much more than count cash and process transactions—they're often the face of financial institutions, blending technical skills with genuine customer service. With nearly 70% of consumers still visiting physical bank branches at least once every three months (according to a 2022 J.D. Power survey), tellers remain crucial touchpoints despite the digital banking revolution.

The role has evolved considerably in recent years. Modern tellers aren't just transaction processors; they're financial ambassadors who spot sales opportunities, explain banking products, and sometimes help customers navigate mobile banking tools. Many banks now refer to this position as "universal banker" or "financial services representative" to reflect these expanded responsibilities. For those with people skills and attention to detail, a teller position can be the first step toward various financial careers—from personal banking to branch management and beyond. As banks continue balancing high-tech convenience with high-touch service, skilled tellers who can handle both worlds will remain in demand.

Junior Teller Resume Example

Maria Sanchez

Portland, OR | (503) 555-7291 | maria.sanchez@email.com | linkedin.com/in/mariasanchez

Reliable Bank Teller with 2 years of customer service experience and proven cash handling skills. Consistently process 120+ transactions daily with 99.8% accuracy while maintaining a friendly, professional demeanor. Recognized for exceptional customer service and attention to detail in a fast-paced financial environment.

EXPERIENCE

Teller – Pacific Northwest Credit Union, Portland, OR (January 2023 – Present)

  • Process average of 125 daily transactions including deposits, withdrawals, loan payments, and account transfers with 99.8% accuracy
  • Balance cash drawer within $50 tolerance at end of each shift; maintained perfect balancing record for 3 consecutive months
  • Identify cross-selling opportunities resulting in 17 new account openings and 9 loan applications in Q1 2024
  • Assist members with account questions, statement discrepancies, and basic financial products while maintaining strict confidentiality
  • Collaborate with branch team to meet quarterly sales goals, contributing to 112% of target achievement

Customer Service Representative – Riverdale Retail, Portland, OR (June 2022 – December 2022)

  • Processed 80+ daily cash, credit, and debit transactions in fast-paced retail environment
  • Resolved customer complaints and product issues with 94% satisfaction rating
  • Balanced register with less than $10 variance at end of each shift
  • Trained 3 new hires on POS system and store policies

Cashier (Part-time) – Campus Bookstore, University of Oregon, Eugene, OR (September 2020 – May 2022)

  • Handled cash and credit transactions during peak back-to-school periods with transaction volumes exceeding 200/day
  • Maintained inventory accuracy and assisted with textbook returns and exchanges
  • Provided excellent customer service to students and faculty while balancing academic responsibilities

EDUCATION

Associate of Applied Science, Business Administration
Portland Community College, Portland, OR – Graduated May 2022
GPA: 3.7/4.0 – Dean’s List 3 semesters

Certifications:

  • ABA Bank Teller Certificate (2023)
  • Cash Handling & Counterfeit Detection Training (2023)
  • Information Security Awareness (2023)

SKILLS

  • Transaction processing (deposits, withdrawals, transfers)
  • Cash handling & drawer balancing
  • Banking software (Fiserv, FIS)
  • Customer service & conflict resolution
  • Cross-selling financial products
  • BSA/AML compliance awareness
  • Microsoft Office Suite (Excel, Word, Outlook)
  • Basic financial calculations
  • Detail-oriented documentation
  • Bilingual: English & Spanish (conversational)

Mid-level Teller Resume Example

MELANIE A. RODRIGUEZ

Fairview, TX 75069 | (214) 555-8712 | melanie.rodriguez@email.com | linkedin.com/in/melaniearodriguez

Detail-oriented bank teller with 5+ years of experience handling financial transactions and providing exceptional customer service. Known for accuracy in cash handling, spotting fraudulent activity, and building rapport with regular customers. Consistently exceed sales goals for new accounts and maintain perfect cash drawer balance records.

PROFESSIONAL EXPERIENCE

Senior Teller | First Capital Bank | Dallas, TX | March 2021 – Present

  • Process 100+ daily transactions including deposits, withdrawals, loan payments, and currency exchanges with 99.8% accuracy rate
  • Train and mentor 7 new tellers on bank policies, transaction procedures, and fraud detection techniques
  • Exceed quarterly referral goals by 18% through effective needs-based conversations with customers
  • Recognized as “Teller of the Quarter” twice in 2022 for exceptional customer service and sales performance
  • Assist branch manager with end-of-day reports and vault cash verification procedures

Teller | Community Trust Bank | Richardson, TX | June 2019 – February 2021

  • Balanced cash drawer within $0.50 daily tolerance for 627 consecutive days (zero outages)
  • Identified and prevented 3 check fraud attempts totaling over $12,000 by carefully verifying documentation
  • Cross-sold banking products including savings accounts, CDs, and credit cards, generating $47,000 in new deposits
  • Processed night deposits and commercial transactions for small business customers

Part-Time Teller | Lone Star Credit Union | Plano, TX | August 2018 – May 2019

  • Handled basic member transactions while completing undergraduate studies
  • Maintained accurate cash drawer balances and followed all security protocols
  • Assisted with monthly statement preparation and mailings

EDUCATION

Bachelor of Business Administration – Finance
University of North Texas, Denton, TX
Graduated: May 2019, GPA: 3.4/4.0

CERTIFICATIONS

  • ABA Bank Teller Certificate (2020)
  • BSA/AML Compliance Certification (renewed annually)
  • Texas Notary Public (2021-2025)

TECHNICAL SKILLS

  • Banking Software: FIS Horizon, Jack Henry Silverlake, Fiserv DNA
  • Cash handling equipment: TCRs, coin counters, check scanners
  • Microsoft Office Suite (Excel, Word, Outlook)
  • Financial document verification
  • Currency authentication techniques

ADDITIONAL SKILLS

  • Bilingual: Fluent in English and Spanish
  • Customer needs assessment
  • Conflict resolution
  • Cross-selling financial products
  • Currency exchange calculations

Senior / Experienced Teller Resume Example

Maria Sanchez

Denver, CO 80205 • (720) 555-8943 • msanchez.banking@email.com • linkedin.com/in/maria-sanchez-banking

Trusted banking professional with 8+ years of experience delivering exceptional customer service while maintaining compliance with financial regulations. Proven track record of exceeding targets, handling complex transactions, and building client relationships. Known for meticulous cash handling accuracy (99.8%)

and training new hires. Looking to leverage my expertise in a Senior Teller position where I can contribute to operational efficiency while mentoring junior staff.

EXPERIENCE

Senior Teller • Chase Bank • Denver, CO • June 2019 – Present

  • Manage daily cash flow of $175,000+ while maintaining 100% balanced drawer record for 3+ consecutive years
  • Train and mentor 14 new tellers, creating comprehensive onboarding guides that reduced training time by 31%
  • Consistently exceed quarterly sales targets (127% average) by identifying customer needs and recommending relevant financial products
  • Resolve complex customer issues as the go-to escalation point for 6 tellers, maintaining 97% customer satisfaction rating
  • Implement new cash handling procedures that reduced end-of-day processing time by 18 minutes

Teller II • Wells Fargo • Denver, CO • March 2017 – May 2019

  • Processed 85+ transactions daily with 99.7% accuracy while providing personalized service to diverse clientele
  • Cross-sold bank products including credit cards and savings accounts, exceeding quarterly goals by 15%
  • Detected and prevented 7 instances of potential fraud, saving the branch approximately $43,000
  • Assisted with vault management and ATM balancing during staff shortages

Teller • Credit Union of Colorado • Boulder, CO • January 2015 – February 2017

  • Handled average daily transactions of $50,000 while maintaining accurate cash drawer within 0.01% tolerance
  • Built rapport with regular customers, resulting in 12 documented compliments from members
  • Processed loan payments, withdrawals, and deposits while ensuring compliance with BSA/AML regulations
  • Participated in implementation of new teller software system, serving as floor support during transition

EDUCATION

Associate of Science in Business Administration
Front Range Community College • Westminster, CO • 2014

CERTIFICATIONS

  • Certified Banking Professional (CBP) – 2022
  • Anti-Money Laundering (AML) Certification – 2021, renewed 2023
  • Customer Service Excellence Certificate – Chase Bank – 2020

SKILLS

  • Cash handling & vault management
  • Transaction processing systems (Fiserv, FIS)
  • Banking compliance (BSA, AML, KYC)
  • Cross-selling financial products
  • Customer conflict resolution
  • Foreign currency exchange
  • Staff training & mentoring
  • Microsoft Office Suite
  • Spanish (conversational)

How to Write a Teller Resume

Introduction

Landing a teller position starts with a resume that showcases your attention to detail, customer service skills, and financial accuracy. Bank managers often spend just 7-8 seconds scanning each resume before deciding whether to continue reading or move on to the next candidate. Your resume needs to quickly communicate that you understand the banking world and can handle both the technical and interpersonal aspects of the job. I've helped hundreds of teller candidates land interviews at institutions ranging from small credit unions to major national banks, and I'll share what actually works in today's competitive market.

Resume Structure and Format

Keep your teller resume clean and professional - just like the banking environment itself. Aim for 1 page if you have less than 5 years of experience, or 2 pages maximum for more seasoned professionals.

  • Use a clean, readable font like Calibri, Arial, or Garamond (10-12pt)
  • Include clear section headings with consistent formatting
  • Incorporate white space to make the document scannable
  • Save as a PDF to preserve formatting (unless specifically asked for a .doc)
  • Name your file professionally (FirstName_LastName_Resume.pdf)
For teller positions specifically, a chronological resume format works best as it highlights your most recent relevant experience - whether that's previous banking jobs or transferable skills from retail or customer service roles.

Profile/Summary Section

Your profile should be 3-4 lines that quickly summarize your experience, key skills, and what makes you valuable. For tellers, focus on cash handling, customer service, and attention to detail.

Example for entry-level: "Detail-oriented professional with 2+ years of customer service experience and proven cash handling accuracy. Recognized for building customer rapport while maintaining transaction efficiency. Quick learner of financial software with basic accounting knowledge."

Example for experienced: "Banking professional with 6+ years of teller experience at First National Bank. Consistently balanced drawer within $0.01 tolerance across 150+ daily transactions. Recognized for upselling 43 premium accounts in Q1 2023, exceeding targets by 32%."

Professional Experience

This is where you'll shine! For each position, include:

  • Company name, location, job title, and dates (month/year)
  • 4-6 bullet points highlighting accomplishments, not just duties
  • Specific metrics that demonstrate your performance
  • Banking-specific technical skills and customer interaction successes

Strong bullet example: "Processed average of 87 transactions daily with 99.8% accuracy rate while maintaining customer satisfaction scores of 4.7/5"

Weak bullet to avoid: "Responsible for handling cash and serving customers"

Education and Certifications

List your highest level of education first. For teller positions, you'll typically need at least a high school diploma or equivalent. Include:

  • Degree/diploma, institution name, graduation year
  • Relevant coursework (finance, accounting, business, etc.)
  • Banking-specific certifications like ABA Bank Teller Certificate
  • Cash handling certifications or fraud prevention training

Keywords and ATS Tips

Most banks use Applicant Tracking Systems (ATS) to filter resumes before human eyes ever see them. Include these industry-specific keywords naturally throughout your resume:

  • Cash handling
  • Transaction processing
  • Cross-selling/upselling
  • Customer service
  • Balancing procedures
  • Financial software (mention specific systems you've used)
  • BSA/AML compliance (if you have this knowledge)

Industry-specific Terms

Sprinkle these terms throughout your resume to demonstrate industry knowledge:

  • Negotiable instruments
  • Secure transactions
  • Currency verification
  • Drawer reconciliation
  • CTR (Currency Transaction Report)
  • Deposit operations

Common Mistakes to Avoid

  • Leaving off cash handling amounts or transaction volumes
  • Being vague about your accuracy metrics
  • Failing to mention specific banking software you've used
  • Focusing only on duties instead of achievements
  • Including irrelevant personal information

Before/After Example

Before: "Helped customers with their banking needs and counted money."

After: "Processed 75-100 transactions daily while maintaining 100% drawer balance accuracy. Recognized by branch manager for resolving 17 complex customer issues that prevented account closures worth $382K in deposits."

Remember that your teller resume should showcase both your technical abilities and your people skills. Banks want employees who can follow procedures precisely while making customers feel valued and understood - make sure your resume reflects both sides of this crucial balance!

Soft skills for your Teller resume

  • Active listening skills with an emphasis on understanding customer needs (even when they’re rushing or anxious)
  • Conflict resolution and de-escalation techniques refined through handling frustrated customers during peak hours
  • Cash handling confidence paired with the ability to work accurately under time pressure
  • Cross-functional collaboration – working seamlessly with personal bankers, loan officers, and branch managers
  • Patience and empathy when assisting elderly customers or those unfamiliar with banking procedures
  • Split-second decision making for potential fraud detection while maintaining a welcoming demeanor

Hard skills for your Teller resume

  • NCR Teller Station platform with 95+ transactions per hour processing rate
  • Cash handling with dual-verification accuracy (maintained $0 variance over 6 months)
  • Fiserv DNA core banking system and integrated applications
  • BSA/AML transaction monitoring and CTR/SAR filing procedures
  • Check fraud detection techniques (watermarks, microprinting, MICR verification)
  • Teller cash recycler (TCR) operation and troubleshooting
  • Cross-selling of banking products through Salesforce CRM tracking
  • Vault management with dual control cash counting
  • Foreign currency exchange procedures and rate calculations