Auto Claims Adjuster Resume examples & templates
Copyable Auto Claims Adjuster Resume examples
Ever wondered who helps people get back on the road after a fender-bender? Auto Claims Adjusters are the unsung heroes who step in after accidents, evaluating damage and guiding claimants through what's often a stressful time. Part detective, part customer service pro, and part vehicle expert, adjusters piece together what happened and determine fair settlements. And it's not just about paperwork anymore! The field has evolved dramatically since 2018, with mobile apps and AI-assisted damage assessment tools transforming how claims are processed. In fact, insurance companies using virtual assessment technology now resolve claims 37% faster than those still relying solely on in-person inspections.
The job market for adjusters remains steady despite these tech advances (contrary to what you might think). With over 300,000 auto accidents happening daily across America, there's constant demand for people who can blend technical know-how with genuine empathy. As more companies shift toward hybrid inspection models—combining remote assessments with in-person expertise—adjusters who can navigate both worlds will find themselves particularly well-positioned in the years ahead.
Junior Auto Claims Adjuster Resume Example
TYLER JOHNSON
Portland, OR 97205 | (503) 555-8291 | tjohnson.claims@email.com | linkedin.com/in/tyler-johnson-claims
PROFESSIONAL SUMMARY
Detail-oriented Auto Claims Adjuster with 1+ year of experience handling first and third-party auto claims. Background in customer service with strong analytical skills and commitment to fair, thorough claim investigations. Comfortable managing 80-125 claims monthly while maintaining high customer satisfaction scores (4.7/5.0) and compliance with state regulations.
EXPERIENCE
Auto Claims Adjuster – Pacific Northwest Insurance, Portland, OR
March 2023 – Present
- Manage a caseload of 80-125 auto claims monthly, ensuring timely resolution and accurate liability determination
- Conduct thorough investigations including recorded statements, scene inspections, and coordination with body shops to verify damage estimates
- Reduced average claim processing time by 17% through improved documentation practices and proactive follow-up
- Maintain 91% customer satisfaction while adhering to company guidelines for settlement offers
- Collaborate with SIU on 6 potential fraud cases, resulting in 4 denied claims saving approximately $47,000
Claims Assistant (Internship) – Cascade Insurance Group, Portland, OR
October 2022 – March 2023
- Supported senior adjusters by gathering documentation, entering data, and communicating with claimants
- Shadowed experienced adjusters during liability investigations and damage assessments
- Assisted with processing 30+ simple physical damage claims under supervision
- Maintained claim files and documentation in compliance with state requirements
Customer Service Representative – Riverdale Auto Center, Beaverton, OR
June 2021 – October 2022
- Handled customer inquiries about vehicle services and scheduled appointments
- Coordinated with insurance companies regarding covered repairs and parts
- Processed payments and maintained accurate service records
- Received “Employee of the Month” twice for exceptional customer service
EDUCATION
Associate’s Degree in Business Administration
Portland Community College, Portland, OR – 2021
CERTIFICATIONS
- Oregon Property & Casualty Insurance License #PC12345 (2022-present)
- Xactimate Level 1 Certification (2023)
- Mitchell Estimating Fundamentals (2023)
SKILLS
- Auto damage assessment
- Liability determination
- Insurance policy interpretation
- Recorded statement taking
- Negotiation & settlement
- Claim documentation
- Mitchell Connect & Xactimate
- MS Office Suite
- Time management
- Conflict resolution
ADDITIONAL
- Fluent in Spanish (conversational)
- Participated in company-sponsored Habitat for Humanity volunteer day (April 2023)
- Member of National Association of Insurance Professionals (NAIP) – Portland Chapter
Mid-level Auto Claims Adjuster Resume Example
MARCUS WHITAKER
Sacramento, CA 95819 • (916) 555-8764 • mwhitaker83@gmail.com
linkedin.com/in/marcuswhitaker • Available for relocation
Detail-oriented Auto Claims Adjuster with 5+ years handling personal and commercial auto claims. Known for thorough investigations, accurate liability assessments, and negotiating fair settlements. Consistently maintain a 94% claim accuracy rate while managing 175+ claims monthly. Strong technical knowledge of vehicle components and repair processes with excellent customer service skills.
EXPERIENCE
Senior Auto Claims Adjuster • Nationwide Insurance • Sacramento, CA • Sept 2021 – Present
- Handle complex claims portfolio of 170-190 files monthly, with authority up to $75,000 per claim
- Reduced average claim cycle time from 18 to 12.5 days by improving communication processes with body shops
- Maintain 94% quality assurance score across all claims handling metrics, exceeding team average by 7%
- Train and mentor 4 junior adjusters on settlement negotiations and coverage interpretation
- Recovered $134,000 through successful subrogation efforts in 2022, highest in regional office
Auto Claims Adjuster • Liberty Mutual • Sacramento, CA • June 2019 – Aug 2021
- Managed caseload of 140-160 auto liability and physical damage claims monthly
- Investigated accidents through policyholder interviews, scene inspections, and witness statements
- Established liability determinations based on statements, police reports, and physical evidence
- Coordinated with body shops and rental agencies to ensure timely repairs and customer satisfaction
- Selected for special project team that reduced pending claims by 23% during COVID-19 backlog
Claims Associate • Progressive Insurance • Rancho Cordova, CA • March 2018 – May 2019
- Processed first notice of loss for auto claims and gathered initial claim information
- Supported senior adjusters by scheduling inspections and maintaining claim documentation
- Handled rental arrangements and basic customer service inquiries for active claims
- Received “Rookie of the Quarter” recognition for Q4 2018 based on productivity metrics
EDUCATION & CERTIFICATIONS
Bachelor of Business Administration • California State University, Sacramento • 2017
Associate in Claims (AIC) • Insurance Institute of America • 2020
California Insurance Adjuster License #2K76192 • Current
I-CAR Platinum™ Level 1 Certification • 2021
SKILLS
- Xactimate and CCC ONE estimating software
- Total loss valuation
- Fraud detection techniques
- Liability determination
- Subrogation and recovery
- Negotiation and settlement
- Policy contract interpretation
- Microsoft Office Suite & Teams
- Guidewire ClaimCenter
- Bilingual (English/Spanish)
ADDITIONAL INFORMATION
Member, National Association of Insurance Professionals (NAIP) since 2019
Volunteer, California Auto Claims Association annual conference committee
Completed 42 hours of continuing education in 2022 (18 hours required)
Senior / Experienced Auto Claims Adjuster Resume Example
MARCUS THOMPSON
Tampa, FL 33607 • (813) 555-9217 • mthompson.claims@gmail.com • linkedin.com/in/marcusthompson
Seasoned Auto Claims Adjuster with over 9 years of experience investigating, evaluating, and settling complex auto claims. Known for reducing settlement times by 17% while maintaining high customer satisfaction scores. Skilled negotiator who consistently resolves contentious claims before litigation. Experienced in field investigations, total loss evaluations, and fraud detection with specialized training in catastrophe response.
PROFESSIONAL EXPERIENCE
Senior Auto Claims Adjuster
Liberty Mutual Insurance • Tampa, FL • May 2019 – Present
- Manage complex caseload of 125+ auto claims monthly, including total loss, liability disputes, and potential fraud investigations
- Reduced average claim settlement time from 14.7 days to 12.2 days through improved documentation procedures and proactive follow-up
- Negotiate settlements with claimants, attorneys, and body shops, saving the company approximately $437,000 in 2022
- Serve as mentor to 5 junior adjusters, providing technical guidance and claim handling best practices
- Deployed twice as part of catastrophe response team following major hurricanes, processing 97 claims in 2 weeks
Auto Claims Adjuster II
Progressive Insurance • Orlando, FL • August 2016 – April 2019
- Handled average of 85-100 auto claims monthly, including liability determination, coverage analysis, and damage assessment
- Conducted on-site vehicle inspections and damage appraisals using CCC ONE estimating software
- Identified and reported 14 suspected fraudulent claims, resulting in 8 claim denials and 3 SIU referrals
- Maintained customer satisfaction rating of 4.7/5.0 while meeting all productivity benchmarks
Claims Associate
GEICO • Jacksonville, FL • June 2014 – July 2016
- Processed first-notice-of-loss reports for auto claims and coordinated with body shops for initial damage estimates
- Assisted in liability investigations by obtaining police reports, witness statements, and scene photographs
- Recognized as “Rising Star” for consistently exceeding monthly closure goals by 11%
EDUCATION & CERTIFICATIONS
Bachelor of Business Administration – University of South Florida, Tampa, FL (2013)
Associate in Claims (AIC) – The Institutes (2017)
Florida 6-20 All-Lines Adjuster License – #W388721 (Current)
Xactimate Level 2 Certification (2018)
I-CAR Platinum Individual – Vehicle Damage Analysis (2020)
TECHNICAL SKILLS
- Claims Management Systems: ClaimCenter, ClaimsIQ, CCC ONE
- Total Loss Valuation & Negotiation
- Injury Assessment & Medical Bill Review
- Liability Determination & Coverage Analysis
- Fraud Detection & SIU Referral Protocols
- Subrogation & Recovery
- Microsoft Office Suite & Google Workspace
- Damage Estimating & Photo Documentation
- Litigation File Preparation
ADDITIONAL INFORMATION
Active member of National Association of Independent Insurance Adjusters (NAIIA)
Fluent in Spanish – verbal and written
Volunteer instructor for teen defensive driving programs (2018-present)
How to Write an Auto Claims Adjuster Resume
Introduction
Landing an auto claims adjuster job requires more than just experience—it demands a resume that showcases your investigative skills, attention to detail and insurance knowledge. In my 15+ years helping claims
professionals land jobs, I've seen firsthand how the right resume can make the difference between getting called for an interview or being lost in the pile. This guide will walk you through creating a resume that highlights your claims handling expertise and gets past both human reviewers and automated systems.
Resume Structure and Format
Keep your auto claims adjuster resume clean and scannable—insurance companies receive stacks of applications and hiring managers typically spend just 7.4 seconds on initial resume reviews.
- Stick to 1-2 pages (1 page for less than 5 years experience, 2 pages for veterans)
- Use a modern but conservative font (Arial, Calibri, or Georgia work well)
- Include clear section headings with consistent formatting
- Incorporate white space to improve readability
- Save as a PDF unless the job listing specifically requests another format
Pro tip: Name your file "FirstName_LastName_Claims_Adjuster_Resume.pdf" rather than "Resume.pdf" - it helps hiring managers find your document later and looks more professional.
Profile/Summary Section
Your summary should be 3-4 lines that pack a punch. Think of it as your elevator pitch that answers: "Why should we hire you as our claims adjuster?" Include your years of experience, specialty areas (auto physical damage, liability, total loss) and 1-2 standout achievements.
Example: "Detail-oriented Auto Claims Adjuster with 6 years handling both physical damage and liability claims for major carriers. Consistently maintain 97% customer satisfaction while processing 18-22 claims weekly. Skilled in total loss valuation and third-party negotiations with proven ability to reduce claim costs."
Professional Experience
This is where you'll really shine! For each position, include:
- Company name, location and dates employed
- Job title (and progression if promoted)
- 4-6 bullet points highlighting achievements rather than just duties
- Specific metrics whenever possible
Powerful bullets start with action verbs and include quantifiable results. Compare these:
Weak: "Responsible for handling auto claims."
Strong: "Investigated and settled 175+ auto physical damage claims monthly, reducing cycle time by 2.3 days compared to department average."
Education and Certifications
In the claims world, certifications often carry as much weight as formal education. List your highest degree first, followed by relevant certifications like:
- Associate in Claims (AIC)
- Automobile Physical Damage Appraiser license
- State adjuster licenses (list all states)
- I-CAR training completion
- Xactimate certification
Keywords and ATS Tips
Most insurance companies use Applicant Tracking Systems (ATS) to filter resumes before human eyes see them. Include these key terms naturally throughout your resume:
- Liability determination
- Coverage analysis
- Subrogation
- Estimate writing
- Bodily injury
- Property damage
- Claim settlement
- CCC ONE (or other estimating software)
Industry-specific Terms
Show you speak the language by naturally incorporating claims terminology. Terms like "comparative negligence," "rental reimbursement," "AOI verification," and "SIU referrals" signal to employers that you understand the field. Mention specific claim management systems you've used (ClaimCenter, Duck Creek, Guidewire, etc.).
Common Mistakes to Avoid
- Focusing solely on duties rather than achievements
- Omitting metrics and claim volume handled
- Using vague descriptions ("good communication skills")
- Forgetting to list state-specific adjuster licenses
- Including outdated skills (like software no longer used)
Before/After Example
Before: "Handled auto claims and talked to customers. Did estimates using CCC ONE."
After: "Processed 85+ auto physical damage claims monthly from FNOL to settlement, maintaining 94% customer satisfaction scores. Created accurate damage estimates using CCC ONE, identifying potential total losses within 24 hours of assignment."
Remember—your resume should tell the story of not just what you did, but how well you did it. Claims adjusting is all about results, so make sure yours shine through!
Related Resume Examples
Soft skills for your Auto Claims Adjuster resume
- Diplomatic conflict resolution – skilled in de-escalating tense situations with upset claimants while maintaining company policies
- Clear written communication that translates technical jargon into everyday language for non-insurance professionals
- Active listening to extract crucial claim details during stressful client conversations
- Time management while juggling 25-30 active claims at various stages of resolution
- Negotiation skills that balance fair settlements with appropriate cost control
- Adaptability to changing regulations and internal processes (especially post-merger)
Hard skills for your Auto Claims Adjuster resume
- Mitchell Estimating Software (UltraMate) – 6 years
- CCC ONE damage assessment and claims processing
- Total loss valuation and negotiation techniques
- Xactimate for property damage assessment
- Medical billing review and bodily injury evaluation
- Insurance fraud detection and SIU referral protocols
- Multi-vehicle accident reconstruction
- NY State adjuster license (#IA-592713)
- Guidewire ClaimCenter management system