Head Teller Resume examples & templates
Copyable Head Teller Resume examples
Ever wonder what makes a bank branch run smoothly day after day? Behind every efficient teller line, there's a Head Teller orchestrating the flow of transactions, mentoring staff, and ensuring security protocols are followed to the letter. It's a position that blends customer service expertise with leadership skills and financial acumen—and it's evolving rapidly as branches transform into relationship-building centers
rather than just transaction hubs. According to recent banking industry research, branches with experienced Head Tellers report 27% fewer cash discrepancies and maintain customer satisfaction ratings nearly 15 points higher than those with frequent leadership turnover.
Today's Head Tellers are taking on more responsibility than ever before, often serving as the operational backbone of their branches while traditional banking faces competition from digital alternatives. Many financial institutions now offer dedicated career advancement programs specifically for Head Tellers, recognizing their unique position at the intersection of customer experience and operational excellence. As banks continue reimagining their physical spaces for the digital age, Head Tellers who can balance technical knowledge with people skills will find themselves perfectly positioned for growth in an industry that's anything but static.
Junior Head Teller Resume Example
Emily Nguyen
Denver, CO 80205 • (720) 555-8142 • emily.nguyen@email.com • linkedin.com/in/emilynguyen
Detail-oriented Head Teller with 2 years of progressive banking experience and exceptional customer service skills. Proven track record in cash handling, transaction processing, and team leadership in a fast-paced branch environment. Consistently maintained 100% accuracy
in daily balancing while developing junior tellers and implementing process improvements that reduced end-of-day closing time by 14 minutes.
EXPERIENCE
Head Teller – First Mountain Credit Union, Denver, CO
March 2023 – Present
- Supervise team of 5 tellers, managing schedules, providing coaching, and conducting monthly performance reviews
- Balance vault daily with 100% accuracy, managing cash levels between $75,000-$250,000
- Process complex transactions including cashier’s checks, money orders, and foreign currency exchanges
- Reduced customer wait times by 23% through implementing a new queue management system
- Handle escalated customer service issues, maintaining 97% customer satisfaction rating
Teller – First Mountain Credit Union, Denver, CO
August 2022 – March 2023
- Processed an average of 137 transactions daily with 99.8% accuracy rate
- Built rapport with regular customers, resulting in 7 referrals for new accounts
- Balanced cash drawer within penny-perfect standards for 93 consecutive days
- Cross-sold bank products and services, exceeding quarterly goals by 12%
Teller (Part-time) – University Federal Credit Union, Boulder, CO
January 2022 – July 2022
- Processed deposits, withdrawals, and loan payments while maintaining full-time student status
- Verified customer identities and followed BSA/AML compliance procedures
- Balanced cash drawer at end of shift with zero discrepancies
EDUCATION
Bachelor of Science in Business Administration
University of Colorado, Boulder – May 2022
Concentration: Finance • GPA: 3.6/4.0
Certifications:
- Certified Teller Training – American Bankers Association (September 2022)
- Bank Secrecy Act Compliance Certificate (March 2023)
- Colorado Notary Public (October 2023)
SKILLS
- Cash handling & vault management
- Transaction processing systems (FIS, Jack Henry)
- Staff scheduling & performance coaching
- Customer relationship management
- Fraud detection & prevention
- Cross-selling financial products
- Microsoft Office Suite (Excel, Word, Outlook)
- Team leadership & conflict resolution
- Bilingual: English & Vietnamese
Mid-level Head Teller Resume Example
MELISSA JENKINS
San Diego, CA 92101 • (619) 555-8427 • melissa.jenkins@email.com
LinkedIn: linkedin.com/in/melissajenkins
Detail-oriented Head Teller with 5+ years of banking experience and proven leadership abilities. Skilled in cash management, operational compliance, and team development in high-volume environments. Reduced transaction errors by 37% while maintaining exceptional customer satisfaction scores of 4.8/5. Recognized for developing junior staff and streamlining daily processes.
EXPERIENCE
Head Teller | Pacific Coast Credit Union | San Diego, CA | June 2021 – Present
- Supervise team of 7 tellers across busy branch processing $175K+ in daily transactions
- Perform quarterly audits on cash drawers and vault holdings, maintaining 100% accuracy
- Created new teller training program that cut onboarding time from 3 weeks to 12 days
- Mediate escalated customer concerns, maintaining 99.3% first-contact resolution rate
- Balance ATM machines bi-weekly, identifying and resolving discrepancies within 24 hours
Senior Teller | Pacific Coast Credit Union | San Diego, CA | August 2019 – June 2021
- Processed 80+ complex transactions daily including foreign currency exchanges, money orders, and cashier’s checks
- Trained and mentored 4 new tellers, all of whom exceeded performance targets within 90 days
- Cross-sold financial products resulting in 28 new accounts and $134K in deposits (Q4 2020)
- Recognized as “Teller of the Quarter” twice for outstanding service and accuracy
Teller | First National Bank | Carlsbad, CA | January 2018 – July 2019
- Handled daily transactions including deposits, withdrawals, and loan payments for 60-75 customers daily
- Maintained a balanced drawer with zero discrepancies for 14 consecutive months
- Assisted with monthly branch audits and compliance checks
- Implemented new cash counting procedure that reduced end-of-day closing time by 12 minutes
EDUCATION
Associate of Arts in Business Administration
San Diego City College, San Diego, CA | 2017
CERTIFICATIONS
- Certified Financial Services Professional (CFSP) | 2022
- Anti-Money Laundering (AML) Certification | 2020, renewed 2023
- Bank Secrecy Act (BSA) Compliance Certification | 2019, renewed 2022
SKILLS
- Cash handling & vault management
- Staff scheduling & supervision
- Banking compliance regulations
- Team training & development
- Customer conflict resolution
- FIS Core Banking Systems
- Microsoft Excel (intermediate)
- Dual control procedures
- CTR & SAR reporting
- Spanish (conversational)
Senior / Experienced Head Teller Resume Example
Monica J. Prescott
Tampa, FL 33607 • (813) 555-4219 • mprescott@emailpro.net • linkedin.com/in/monicaprescott
Dedicated banking professional with 10+ years of progressive experience in retail banking operations and 8 years in teller management. Known for exceptional customer service, strong cash handling accuracy, and team leadership. Successfully reduced teller transaction errors by 27% while increasing customer satisfaction scores from 4.2 to 4.8. Skilled in conflict resolution, regulatory compliance, and developing high-performing teams.
PROFESSIONAL EXPERIENCE
Head Teller • First Community Bank of Tampa • January 2018 – Present
- Manage daily operations of a 7-person teller team at a high-volume branch ($4.3M weekly transaction volume) while ensuring compliance with bank policies and federal regulations
- Implemented new cash drawer balancing procedures that reduced end-of-day reconciliation time by 14 minutes per teller
- Conduct bi-weekly training sessions on fraud detection, resulting in the successful identification of $142,000 in potential fraud attempts in 2022 alone
- Oversee scheduling, performance evaluations, and coaching for all teller staff; reduced turnover from 32% to 11% in 3 years
- Collaborate with branch manager to implement promotional campaigns that led to 289 new account openings in Q2 2023
Senior Teller • SunTrust Bank • March 2015 – December 2017
- Promoted from Teller II based on exceptional performance and leadership capabilities
- Trained and mentored 12 new tellers, with 8 advancing to higher positions within the organization
- Processed complex transactions including foreign currency exchanges, cashier’s checks, and wire transfers
- Recognized as “Teller of the Quarter” for 3 consecutive quarters (Q2-Q4 2016)
Teller II • SunTrust Bank • July 2013 – March 2015
- Handled an average of 87 customer transactions daily while maintaining 99.97% accuracy
- Cross-sold bank products and services, averaging 6 referrals per week that resulted in new accounts
- Balanced ATM machines and night deposits, resolving discrepancies within established guidelines
EDUCATION & CERTIFICATIONS
Bachelor of Business Administration • Finance • University of South Florida • 2013
Certified Banking Professional (CBP) • American Bankers Association • 2019
Anti-Money Laundering (AML) Certification • ACAMS • 2020
Leadership Development Program • First Community Bank • 2021
SKILLS
- Cash management & vault operations
- Regulatory compliance (BSA, AML, KYC)
- Staff training & development
- Conflict resolution & problem solving
- FiServ and Jack Henry banking platforms
- Cross-selling financial products
- Customer needs assessment
- Performance management
- Microsoft Office Suite (Excel, Word, Outlook)
- Bilingual: English & Spanish (conversational)
PROFESSIONAL MEMBERSHIPS
Florida Banking Association, Member since 2017
Women in Banking Leadership Network, Member since 2019
How to Write a Head Teller Resume
Introduction
Landing a Head Teller position requires a resume that showcases both your banking know-how and leadership skills. Having reviewed thousands of banking resumes, I can tell you that Head Teller positions are competitive—you're not just competing against other tellers, but often against assistant managers and financial services reps looking to shift roles. Your resume needs to stand out without going overboard (trust me, no banking executive wants to see a resume with colored backgrounds or fancy fonts).
Resume Structure and Format
Keep your resume clean and professional—banking is a traditional industry where presentation matters. A cluttered resume can signal disorganization, which isn't what banks want in someone handling cash operations!
- Stick to 1-2 pages (one page for less than 7 years experience)
- Use standard fonts like Calibri, Arial, or Times New Roman (11-12pt)
- Include clear section headings with consistent formatting
- Use bullets rather than paragraphs for experience (easier to scan)
- Maintain generous white space—around 0.7-1" margins work well
Banking hiring managers spend an average of 37 seconds on initial resume review. Front-load your most impressive cash handling metrics and leadership accomplishments in the first third of your resume.
Profile/Summary Section
Your summary should be brief (3-4 lines) but impactful. This isn't where you say you "want a challenging position"—it's where you showcase what you bring to the table.
Example: "Head Teller with 6+ years in retail banking environments and $14M in daily transaction experience. Trained 17 tellers who advanced to senior positions. Reduced cash counting errors by 94% through implementation of dual-control procedures while maintaining customer satisfaction scores of 4.8/5."
Professional Experience
This section carries the most weight. Focus on achievements, not just duties everyone knows a teller performs.
- Start bullets with strong action verbs (managed, led, implemented, reduced)
- Include specific numbers ($, %, #) whenever possible
- Highlight supervision experience—how many tellers you've managed
- Showcase cash drawer balancing accuracy and transaction volumes
- Include any process improvements you've initiated
- Mention cross-selling success if applicable
Education and Certifications
Even if you don't have a finance degree, your education matters. Banks value formal education and ongoing professional development.
- List degrees in reverse chronological order
- Include banking-specific certifications (ABA certifications, etc.)
- Mention relevant coursework if you're light on experience
- Include cash handling certifications or specialized training
Keywords and ATS Tips
Most banks use Applicant Tracking Systems to filter resumes before human eyes see them. To get past these digital gatekeepers:
- Include terms from the job description (cash management, dual control, CTR filing)
- Mention specific banking systems you've used (Fiserv, Jack Henry, FIS)
- Use both spelled-out terms and acronyms (Bank Secrecy Act/BSA)
- Avoid images, headers/footers, and tables that ATS systems struggle with
Industry-Specific Terms
Showing you speak "bank language" builds credibility. Some terms to naturally incorporate:
- Currency Transaction Reports (CTRs)
- Regulatory compliance (BSA, AML, Reg CC)
- Dual control procedures
- Vault management
- Negotiable instruments
- Teller capture systems
- Cash recyclers
Common Mistakes to Avoid
I've seen plenty of Head Teller candidates shoot themselves in the foot with these errors:
- Focusing solely on transactions without mentioning leadership
- Using vague statements like "responsible for customer service"
- Forgetting to mention security protocol experience
- Leaving off cash handling volumes (which demonstrate capacity)
- Neglecting to show progression from Teller → Senior Teller → Head Teller
Before/After Example
Before: "Responsible for overseeing tellers and handling customer transactions."
After: "Supervised team of 7 tellers while managing peak transaction volumes of $387K daily. Implemented morning briefings that reduced errors by 22% and increased referrals to loan officers by 31% over 6 months."
The difference? Specific numbers, clear leadership impact, and measurable results that any banking manager would value in their Head Teller.
Related Resume Examples
Soft skills for your Head Teller resume
- Conflict resolution – defusing tense customer situations while maintaining branch protocols (especially during peak hours)
- Staff mentoring – coaching 9 tellers through both formal training sessions and impromptu guidance during complex transactions
- Cash handling accountability – maintaining personal accuracy rate of 99.7% while overseeing team balancing procedures
- Cross-departmental communication – bridging gaps between front-line staff, loan officers, and branch management
- Adaptability to policy changes – quickly absorbing new compliance requirements and translating them into practical workflows for the team
- Problem-solving under pressure – making sound decisions during system outages, staffing shortages, or unusual customer requests
Hard skills for your Head Teller resume
- Verafin Fraud Detection Software
- FIS Core Banking Platform Management
- Cash Drawer Balancing (6-point reconciliation method)
- BSA/AML Compliance Monitoring
- NCR Teller Cash Recycler Operation
- Treasury Management Solutions (Wire Transfers, ACH, RDC)
- Symitar Core Processing System
- Regulation CC Fund Availability Procedures
- CTR Filing & Currency Transaction Reporting