Flight Attendant Resume examples & templates
Copyable Flight Attendant Resume examples
Balancing a smile at 39,000 feet after a 12-hour shift with jet lag isn't easy. Flight attendants face this reality daily, transforming cramped galleys into efficient workspaces while maintaining composure through turbulence, tight connections, and the occasional difficult passenger. It's a job where safety procedures and customer service skills must coexist perfectly—often while crossing time zones and spending up to 120 nights away from home annually.
The aviation landscape is shifting quickly. With post-pandemic travel rebounding, airlines added 8,752 new flight attendant positions in 2023 alone, yet the industry faces challenges with crew shortages and rapidly evolving safety protocols. Many carriers are now prioritizing multilingual candidates (a 37% increase in bilingual requirements since 2019) and those with medical training beyond basic first aid. What hasn't changed is the core appeal: flight benefits that make the world accessible, flexible scheduling options, and the chance to build a career that literally takes you places. For those willing to embrace both the glamour and grit of the profession, opportunities are expanding across international, regional, and private aviation sectors.
Junior Flight Attendant Resume Example
SARAH JOHNSON
New York, NY • (917) 555-3421 • sjohnson.flyer@email.com • linkedin.com/in/sarah-johnson
Attentive and service-oriented Flight Attendant with 2 years of experience providing exceptional customer service on domestic and international flights. Known for staying calm under pressure and ensuring passenger safety while maintaining a friendly demeanor. Fluent in Spanish with basic French proficiency, allowing effective communication with diverse travelers. Looking to leverage my skills at an airline that values passenger experience and safety.
EXPERIENCE
Flight Attendant, SkyWest Airlines | June 2021 – Present
- Serve up to 137 passengers on ERJ-175 aircraft, operating 4-6 flights daily across 14 different routes
- Conduct pre-flight safety checks and brief passengers on emergency procedures, maintaining 100% compliance with FAA regulations
- Received “Crew Member of the Month” recognition (November 2022) for handling a medical emergency that required mid-flight coordination
- Assist passengers with special needs, including unaccompanied minors, elderly travelers and those requiring wheelchair assistance
- Trained 3 new flight attendants on company protocols and customer service standards
Flight Attendant Trainee, SkyWest Airlines | March 2021 – June 2021
- Completed rigorous 6-week training program covering emergency procedures, first aid, CPR and customer service
- Studied FAA regulations and airline-specific policies, passing all assessments with scores above 92%
- Practiced safety demonstrations and emergency scenarios in simulated cabin environments
- Developed conflict resolution skills through role-playing exercises with difficult passenger scenarios
Customer Service Representative, JFK International Airport – Hudson News | August 2020 – March 2021
- Assisted 150+ daily travelers with purchases and airport navigation questions
- Maintained store displays and inventory in a fast-paced international terminal environment
- Developed familiarity with airport operations and security protocols
EDUCATION
Associate of Arts in Hospitality Management
Borough of Manhattan Community College, New York, NY
Graduated: May 2020
CERTIFICATIONS
- FAA Flight Attendant Certification (2021)
- CPR/AED Certification – American Heart Association (renewed January 2023)
- IATA Dangerous Goods Regulation (DGR) Certification (2021)
- ServSafe Alcohol Certification (2020)
SKILLS
- Emergency procedures & protocols
- Conflict resolution & de-escalation
- Multilingual: Fluent English & Spanish, basic French
- Food & beverage service
- Cultural sensitivity
- First aid & emergency medical response
- Time management
- POS systems (Sabre, Amadeus)
- Teamwork in confined spaces
- Passenger manifest management
ADDITIONAL INFORMATION
Availability: Flexible for domestic and international routes, including weekends and holidays
Passport: Valid U.S. Passport with no restrictions
Volunteer: Meals on Wheels delivery driver (monthly since 2019)
Mid-level Flight Attendant Resume Example
Michelle Rodriguez
Phoenix, AZ | (602) 555-7891 | m.rodriguez@gmail.com | linkedin.com/in/michelle-rodriguez-flightattendant
Bilingual Flight Attendant with 5+ years of experience in domestic and international operations. Known for exceptional passenger service and safety management during routine and irregular operations. Trained in emergency response and conflict de-escalation. Seeking to leverage my customer service expertise and safety credentials with an international carrier.
EXPERIENCE
Senior Flight Attendant – Southwest Airlines, Phoenix, AZ (April 2021 – Present)
- Serve as Lead Flight Attendant on 737 aircraft, supervising teams of 3-5 crew members during 80+ monthly flight hours
- Selected to train 17 new hires on service protocols and emergency procedures, with 94% passing rate
- Handle pre-flight briefings, cabin inspections, and crew assignments for 120+ flights quarterly
- Commended for exceptional handling of a medical emergency at 30,000 feet, coordinating with ground medical staff while maintaining cabin calm
- Created improved galley organization system that reduced service time by 6 minutes on average
Flight Attendant – Southwest Airlines, Phoenix, AZ (July 2019 – March 2021)
- Ensured passenger safety and comfort on approximately 90 monthly flight hours across domestic routes
- Maintained thorough knowledge of aircraft safety equipment and emergency procedures for Boeing 737 aircraft
- Received “Customer Service Excellence” recognition 3 consecutive quarters based on passenger feedback
- Assisted Spanish-speaking passengers, resolving communication barriers during boarding and in-flight service
Junior Flight Attendant – Mesa Airlines (American Eagle), Phoenix, AZ (June 2018 – June 2019)
- Performed safety demonstrations and cabin service on CRJ-700/900 regional aircraft
- Managed beverage and snack service for up to 76 passengers in often tight timeframes
- Completed 6-week intensive initial training with perfect attendance and 97% assessment score
- Volunteered for holiday shifts and last-minute schedule changes to support operational needs
EDUCATION & CERTIFICATIONS
Associate of Applied Science, Hospitality Management
Phoenix Community College, Phoenix, AZ – 2017
Certifications:
- FAA Flight Attendant Certification (2018, recurrent training current)
- CPR/AED/First Aid Certification – American Red Cross (renewed annually)
- Crew Resource Management (CRM) Certification
- ServSafe Alcohol Certification (2019)
SKILLS
- Languages: Fluent English and Spanish
- Aircraft Types: Boeing 737 series, CRJ-700/900
- Emergency Procedures & Equipment
- Conflict De-escalation
- Passenger Service Management
- Irregular Operations Handling
- Galley Management
- Cultural Sensitivity
- Crew Resource Management
- Basic Medical Response
ADDITIONAL INFORMATION
Passport: Valid for international travel
Availability: Flexible schedule including holidays, nights, and weekends
Based: Phoenix Sky Harbor International Airport (PHX)
Senior / Experienced Flight Attendant Resume Example
Melissa Reyes
Los Angeles, CA • (310) 555-8742 • m.reyes@emailprovider.com
LinkedIn: linkedin.com/in/melissareyes • Available for international relocation
Professional Summary
Dedicated Senior Flight Attendant with 11+ years ensuring passenger safety and delivering exceptional service across domestic and international routes. Multilingual professional with experience training and mentoring new crew members. Recognized twice for outstanding customer service during emergency situations and maintained perfect attendance for 4 consecutive years.
Experience
Senior Flight Attendant – Pacific Airlines, Los Angeles, CA
June 2017 – Present
- Lead crew of 8-12 attendants on Boeing 777 and 787 long-haul international flights, coordinating pre-flight briefings and assigning cabin responsibilities
- Train and mentor 37 new flight attendants on company procedures, emergency protocols, and customer service standards
- Received 2019 Excellence in Service Award for managing a medical emergency that required mid-flight diversion while maintaining calm among 278 passengers
- Serve as purser on select flights, handling onboard sales reconciliation and managing cabin documentation
- Assist in developing and updating safety demonstration procedures for new aircraft configurations
Flight Attendant – Pacific Airlines, Los Angeles, CA
March 2015 – June 2017
- Maintained highest safety standards on Boeing 737 and Airbus A320 aircraft serving domestic and short-haul international routes
- Achieved 97% positive passenger feedback rating based on customer satisfaction surveys
- Assisted non-English speaking passengers by utilizing Spanish and basic Japanese language skills
- Participated in company workgroup to revise in-flight service procedures, resulting in 12% faster meal service
Flight Attendant – SkyWest Regional, Denver, CO
January 2012 – March 2015
- Ensured passenger safety and comfort on regional routes utilizing Embraer and Bombardier aircraft
- Completed 200+ flights annually with perfect attendance record for 3 consecutive years
- Maintained thorough knowledge of emergency equipment and procedures, scoring 98% on annual recertification
- Provided first-class service during challenging weather conditions and tight connection schedules
Education & Certifications
Bachelor of Science in Hospitality Management
University of Nevada, Las Vegas – 2011
Certifications:
- FAA Certificate of Demonstrated Proficiency (renewed 2022)
- CPR/AED and First Aid Certification (renewed annually)
- IATA Dangerous Goods Regulation Category B (current)
- Advanced Aviation First Aid & Emergency Medical Response
- International Inflight Service Management Certificate – 2019
Skills
- Conflict Resolution & Problem Solving
- Emergency & Safety Procedures
- CRM Systems (FlyNet, CrewPoint)
- Multilingual: Fluent Spanish, Conversational Japanese
- Customer Service Excellence
- Crew Resource Management
- Cultural Sensitivity & Adaptability
- Food Safety & Handling
- Detailed Documentation & Reporting
Additional Information
Available for international routes and flexible scheduling. Valid passport with no travel restrictions. Perfect attendance 2018-2022. Completed 1,700+ flight hours in 2022.
How to Write a Flight Attendant Resume
Landing that dream cabin crew job starts with a stellar resume. Airlines receive thousands of applications for each opening, making your resume your ticket to an interview. I've reviewed countless flight attendant resumes over the years, and I'm sharing what actually works to get noticed in this competitive field.
Resume Structure and Format
Keep your flight attendant resume clean and organized—just like the cabin you'll be responsible for! Aim for 1-2 pages maximum, with the sweet spot being a single page for those with less than 5 years of experience.
- Use a professional, easy-to-read font (Calibri, Arial, or Times New Roman work well)
- Maintain consistent spacing and margins (0.5-1 inch all around)
- Include clear section headers to guide recruiters through your document
- Incorporate white space strategically to prevent a cluttered appearance
- Save your resume as a PDF to preserve formatting across devices
Pro Tip: Many airlines have strict appearance standards. While including a photo is common in some countries, in the US it's generally not recommended unless specifically requested. Research the airline's application requirements before adding a headshot.
Profile/Summary Section
Your summary sits at the top of your resume and needs to grab attention fast—think of it as your 30-second elevator pitch. Keep it under 4 lines and highlight your most relevant qualifications.
For example: "Customer-focused flight attendant with 3+ years of experience serving on international routes. Fluent in Spanish and French with a proven track record maintaining safety standards while delivering exceptional passenger experiences. Certified in Advanced First Aid and trained in conflict management."
Professional Experience
When listing your work history, focus on achievements rather than just duties. Even if you haven't worked as a flight attendant before, emphasize transferable skills from customer service, hospitality, or safety-related roles.
- Begin bullets with strong action verbs (maintained, resolved, assisted, coordinated)
- Include specific metrics where possible ("Served 215+ passengers on long-haul flights")
- Highlight safety protocol adherence and emergency training
- Showcase conflict resolution and customer satisfaction stories
- Mention any recognition or awards from passengers or management
Education and Certifications
Airlines vary in their educational requirements, but most prefer candidates with at least a high school diploma. List your highest level of education first, followed by relevant certifications.
Must-have certifications to highlight:
- FAA Certificate of Demonstrated Proficiency
- CPR/AED Certification
- First Aid Training
- Emergency procedures training
- Water survival certification (for international carriers)
Keywords and ATS Tips
Nearly all major airlines use Applicant Tracking Systems (ATS) to filter resumes before human eyes ever see them. To pass this digital gatekeeper:
- Study the job posting and mirror key terms exactly as they appear
- Include airline-specific terminology like "cabin service," "passenger safety," and "pre-flight briefing"
- Skip the fancy formatting, tables, and headers/footers that can confuse ATS software
- List language proficiency levels explicitly (basic, conversational, fluent, native)
Industry-specific Terms
Sprinkle these terms throughout your resume to demonstrate industry knowledge:
- Cabin crew procedures
- PAX (passenger) assistance
- In-flight service
- Galley management
- Turbulence management
- IATA/ICAO standards
Common Mistakes to Avoid
I've seen these blunders sink otherwise qualified candidates:
- Using a generic objective statement instead of a tailored summary
- Failing to mention height/reach requirements (if you meet them)
- Overlooking visa/passport information for international positions
- Omitting swimming abilities (required by many airlines)
- Not addressing flexibility for relocations or overnight stays
Before/After Example
Before: "Responsible for serving drinks and food to passengers."
After: "Coordinated meal service for 178 passengers on Boeing 737 flights while maintaining safety protocols and addressing special dietary requirements, resulting in 97% positive customer feedback scores."
Your flight attendant resume should showcase not just your customer service skills, but your commitment to safety, your adaptability, and your grace under pressure. Tailor each application to the specific airline—what works for Emirates might not work for Southwest. Good luck, and I hope to see you in the skies!
Related Resume Examples
Soft skills for your Flight Attendant resume
- Cross-cultural communication with diverse passenger groups (worked with travelers from 30+ countries daily)
- Conflict de-escalation in pressurized cabin environments
- Split-second decision making during unexpected turbulence or medical situations
- Team coordination across cabin crews that change every few days
- Empathetic passenger care (once calmed an anxious first-time flyer through severe weather)
- Flexible scheduling adaptability – managed 12+ schedule changes monthly without complaint
Hard skills for your Flight Attendant resume
- CPR/AED Certification with 10+ passenger saves
- FAA-mandated safety protocols and emergency procedures
- IATA Dangerous Goods Regulation (DGR) Category 6
- CrewTrac scheduling software proficiency
- Galley equipment operation (Zodiac & BE Aerospace systems)
- Inflight service documentation using FlySmart mobile platform
- Intermediate foreign language skills (Spanish, conversational French)
- Advanced first aid and medical emergency response
- SAFA (Safety Assessment of Foreign Aircraft) compliance knowledge