Billing Supervisor Resume examples & templates
Copyable Billing Supervisor Resume examples
Ever wonder who ensures a company's financial pulse keeps beating? Billing Supervisors are the unsung heroes behind the scenes, orchestrating the complex flow of invoices, payments, and revenue cycles that keep businesses financially healthy. They're part detective (tracking down payment discrepancies), part diplomat (handling delicate customer billing issues), and part strategic advisor (finding ways to improve collection rates and cash flow). It's a role that's evolved dramatically—what was once primarily about processing paperwork has transformed into a data-driven position requiring both financial acumen and technological savvy.
With healthcare billing alone generating approximately 17% of U.S. GDP, the demand for skilled Billing Supervisors continues to grow steadily at 5.8% annually across industries. This growth comes as no surprise given the increasing complexity of billing systems. Many organizations now rely on Billing Supervisors to navigate the maze of compliance requirements, implement automation technologies, and develop strategies to reduce days in accounts receivable (the average has dropped from 45 to 37 days over the past decade). As businesses face more economic uncertainty, those who can effectively manage the revenue cycle will become even more valuable to their organizations.
Junior Billing Supervisor Resume Example
MADISON PARKER
Chicago, IL 60613 • (312) 555-8762 • madison.parker@email.com • linkedin.com/in/madisonparker88
Detail-oriented Billing Supervisor with 1+ years of experience streamlining billing operations and reducing payment delays. Background in patient accounting and insurance verification with proven success in implementing process improvements that cut billing errors by 17%. Strong team leader committed to maintaining accuracy while meeting tight deadlines in fast-paced healthcare environments.
PROFESSIONAL EXPERIENCE
Billing Supervisor | Lakeside Medical Center | Chicago, IL | January 2023 – Present
- Supervise team of 6 billing specialists processing 750+ patient accounts monthly across 3 specialty departments
- Reduced billing errors by 17% through implementation of double-check verification procedures
- Manage monthly billing cycle and coordinate with insurance companies to resolve complex claim issues
- Decreased accounts receivable aging by 9 days by implementing new follow-up protocols
- Train new hires on billing software and departmental procedures (Epic Systems)
Patient Account Specialist | Mercy Northwest Hospital | Evanston, IL | March 2022 – December 2022
- Processed and submitted claims to insurance companies ensuring compliance with specific billing requirements
- Researched and resolved 30+ denied claims weekly, recovering approximately $87,500 in previously denied revenue
- Maintained 97% accuracy rate in patient account management and billing documentation
- Collaborated with clinical staff to obtain missing information and correct coding errors
Billing Assistant (Part-time) | Family Care Medical Group | Chicago, IL | June 2021 – February 2022
- Assisted with insurance verification and eligibility checks for 40-50 patients daily
- Updated patient demographic and insurance information in practice management system
- Prepared and mailed patient statements and payment reminders
- Answered billing questions from patients and documented conversations in account notes
EDUCATION
Bachelor of Science in Healthcare Administration
DePaul University, Chicago, IL
Graduated: May 2021
Certifications:
- Certified Healthcare Billing and Coding Specialist (CBCS) – 2022
- Epic Systems Revenue Cycle Applications – 2023
SKILLS
- Medical Billing & Coding
- Claims Processing
- Accounts Receivable Management
- Team Leadership
- Epic Systems & Meditech
- CPT & ICD-10 Coding
- Insurance Verification
- HIPAA Compliance
- MS Excel (Advanced)
- Problem Resolution
ADDITIONAL INFORMATION
Active member of American Association of Healthcare Administrative Management (AAHAM)
Volunteer, Chicago Free Clinic Billing Department (4 hours monthly)
Mid-level Billing Supervisor Resume Example
MELISSA A. FRANKLIN
Denver, CO 80205 • (720) 555-8176 • melissa.franklin@emaildomain.com
LinkedIn: linkedin.com/in/melissafranklin • Available for relocation
Detail-oriented Billing Supervisor with 6+ years of progressive experience managing billing operations and cross-functional teams. Proven track record reducing claim denials by 37% and shortening accounts receivable cycles; Strong communicator who thrives in fast-paced environments while maintaining accuracy and compliance. Looking to use my expertise in revenue cycle management to drive financial performance in a growing healthcare organization.
PROFESSIONAL EXPERIENCE
Billing Supervisor | Rocky Mountain Medical Center | Denver, CO | June 2020 – Present
- Oversee daily operations of a 12-person billing department responsible for processing $14.3M in annual claims
- Reduced billing errors by 42% by implementing standardized quality control procedures and staff training programs
- Cut accounts receivable days from 43 to 29 days through workflow optimization and follow-up protocols
- Collaborate with IT department to troubleshoot billing system issues and implement software updates
- Prepare monthly financial reports and KPI dashboards for executive leadership meetings
- Train and mentor 3 new billing specialists annually, with 89% retention rate over 3 years
Senior Billing Specialist | Denver Health Partners | Denver, CO | March 2018 – May 2020
- Processed complex medical claims for a network of 5 specialty clinics with 28 providers
- Identified $237K in missed revenue opportunities through claim audits and resubmissions
- Created training materials for new billing software implementation that reduced training time by 35%
- Managed relationships with 3 major insurance providers to resolve ongoing reimbursement issues
- Promoted from Billing Specialist to Senior Billing Specialist after 13 months due to exceptional performance
Billing Specialist | Colorado Medical Services | Boulder, CO | August 2016 – February 2018
- Processed an average of 175 daily claims for multiple physician practices
- Followed up on denied claims and worked directly with insurance companies to resolve discrepancies
- Maintained 98.7% accuracy rate in coding and charge entry
- Assisted in month-end financial reconciliation and accounts receivable aging reports
EDUCATION
Bachelor of Science in Healthcare Administration | University of Colorado Denver | 2016
Associate of Applied Science in Medical Billing & Coding | Front Range Community College | 2014
CERTIFICATIONS
Certified Professional Biller (CPB) | AAPC | 2017 (renewed 2020)
Certified Electronic Health Records Specialist (CEHRS) | NHA | 2019
TECHNICAL SKILLS
- Epic Systems (advanced)
- Cerner Revenue Cycle
- Medisoft Clinical
- Microsoft Excel (pivot tables, vlookup)
- Claim scrubbing software
- ICD-10 & CPT coding knowledge
- Electronic Medical Records (EMR)
- SQL (basic queries)
CORE COMPETENCIES
- Revenue Cycle Management
- Team Leadership & Development
- Denial Management
- Process Improvement
- Healthcare Compliance (HIPAA)
- Patient Financial Counseling
- Cross-functional Communication
References available upon request
Senior / Experienced Billing Supervisor Resume Example
PATRICIA M. RAMIREZ
Portland, OR 97214 • (503) 555-8721 • patricia.ramirez@email.com
linkedin.com/in/patriciamramirez • Bilingual (English/Spanish)
Results-driven Billing Supervisor with 9+ years of progressive experience in healthcare revenue cycle management. Known for streamlining billing processes and reducing A/R days while maintaining compliance with insurance regulations. Strong track record of team leadership, having trained and managed billing specialists across multiple facilities. Committed to process improvement that increases clean claim rates and boosts revenue capture.
PROFESSIONAL EXPERIENCE
Senior Billing Supervisor
Northwest Medical Center • Portland, OR • July 2019 – Present
- Lead a team of 12 billing specialists handling $47M in annual claims volume for a 220-bed hospital
- Reduced A/R days from 57 to 41 through implementation of daily work queues and targeted follow-up strategies
- Increased clean claim rate from 78% to 93.7% by developing comprehensive pre-bill audit protocols
- Collaborated with IT to create custom reporting dashboard that identified $1.2M in potentially missed charges
- Conduct monthly performance evaluations and provide ongoing coaching to staff, resulting in 27% improvement in productivity metrics
- Spearheaded transition to new billing system with minimal disruption (2-day downtime vs. projected 5 days)
Billing Team Lead
Providence Health Network • Vancouver, WA • March 2016 – July 2019
- Supervised 7 billing specialists responsible for processing claims for 3 outpatient clinics
- Managed denial workflow that reduced denial rate from 12% to 8.4% within first year
- Created and maintained standard operating procedures for billing department, resulting in more consistent claim submissions
- Partnered with clinical departments to resolve charge capture issues, recovering approximately $340K in missed revenue
- Trained new hires on CPT/ICD-10 coding and charge entry procedures (including my famous “claim scrubbing checklist” still in use today)
Medical Billing Specialist
Riverside Medical Group • Eugene, OR • August 2014 – March 2016
- Processed and submitted claims for multi-specialty physician group with 22 providers
- Researched and appealed denied claims, achieving a 71% overturn rate
- Managed patient billing inquiries and established payment plans when needed
- Recognized for having lowest error rate (1.2%) among 9-person billing team
EDUCATION & CERTIFICATIONS
Bachelor of Science in Healthcare Administration
Oregon State University • Corvallis, OR • 2014
Certified Healthcare Billing & Management Executive (CHBME)
Healthcare Business Management Association • 2018
Certified Professional Coder (CPC)
American Academy of Professional Coders • 2016
TECHNICAL SKILLS
- Epic (Resolute/Cadence)
- Cerner Revenue Cycle
- Meditech
- Athenahealth
- Microsoft Excel (advanced)
- SQL (intermediate)
- Tableau
- ICD-10/CPT/HCPCS coding
CORE COMPETENCIES
- Revenue Cycle Management
- Team Leadership & Development
- Denial Management
- Insurance Compliance
- Process Improvement
- Financial Reporting
- Accounts Receivable Management
- Contract Negotiation
How to Write a Billing Supervisor Resume
Introduction
Landing that Billing Supervisor job means showcasing your blend of financial expertise, leadership skills, and attention to detail. Your resume isn't just a document—it's your ticket to the interview. Having reviewed thousands of billing resumes over my career, I've seen what works (and what really doesn't). This guide will walk you through creating a resume that highlights your ability to manage billing operations, supervise staff, and ensure accurate financial transactions.
Resume Structure and Format
Keep your resume clean and scannable. Billing departments value organization, and your resume should reflect that quality.
- Length: Stick to 1-2 pages (I rarely see a situation where a billing supervisor needs more than 2)
- Format: Reverse chronological order works best for most billing professionals
- Fonts: Use professional fonts like Calibri, Arial, or Garaña (10-12pt size)
- Margins: 0.75" to 1" all around gives enough white space without wasting real estate
- File type: Save as PDF to preserve formatting (unless specifically asked for .docx)
For billing supervisors with 5+ years of experience, consider adding a "Core Competencies" section with 6-9 key skills. This helps hiring managers quickly identify your strengths in areas like revenue cycle management, staff development, and claim resolution.
Profile/Summary Section
Your summary should pack a punch in 3-4 lines. Focus on your billing management experience, leadership approach, and standout achievements. Avoid generic statements that could apply to anyone.
Example: "Billing Supervisor with 7+ years managing healthcare revenue cycles and leading teams of 8-12 billing specialists. Reduced A/R days from 43 to 29 through process improvements and staff training. Expert in NextGen and Epic billing modules with a track record of 99.3% clean claim rates."
Professional Experience
This is where you shine! For each role, include:
- Job title, company name, location, dates (month/year)
- Brief description of role scope (team size, revenue handled, department function)
- 4-6 achievement-focused bullets (not just job duties!)
Strong bullet points combine actions with measurable results. Compare these examples:
Weak: "Responsible for overseeing billing team and ensuring timely claim submission."
Strong: "Led team of 6 billing specialists processing $2.4M monthly claims volume, increasing first-pass acceptance rate from 76% to 91% by implementing structured QA protocols."
Education and Certifications
List your highest degree first. For billing supervisors, relevant certifications often carry significant weight. Include:
- Degree, institution, graduation year (omit dates if over 15 years ago)
- Certifications like CBCS, CPB, or CRCR with dates earned/renewed
- Relevant continuing education or specialized training
Keywords and ATS Tips
Most employers use Applicant Tracking Systems to filter resumes before human eyes ever see them. Beat the bots by including these terms (where applicable):
- Revenue cycle management
- Accounts receivable
- Claim denial management
- Team leadership/supervision
- Compliance (HIPAA, SOX, etc.)
- Specific billing software you've used
- Payment posting
- Collections management
Industry-specific Terms
Sprinkle these throughout your resume to demonstrate domain expertise:
- Charge capture
- Clean claim rate
- Denial management
- A/R aging
- EOB/ERA processing
- Coding compliance (CPT, ICD-10, HCPCS)
- Payer contracting
Common Mistakes to Avoid
- Listing duties without achievements (snooze-fest!)
- Forgetting to quantify your impact (by what percentage did you improve processes?)
- Using generic management language instead of billing-specific terminology
- Ignoring technology skills (billing software expertise is crucial)
- Typos or errors (in a role where accuracy is paramount, this is a deal-breaker)
Before/After Example
Before: "Managed billing team and handled denials. Worked with insurance companies and improved processes."
After: "Supervised 8-person billing team processing 3,700+ monthly claims while reducing denial rate from 12% to 4.7%. Implemented weekly insurance verification protocols that eliminated $187K in annual write-offs and decreased patient complaints by 31%."
Remember—your resume is competing against dozens of others. Make every word count by focusing on specific achievements that showcase your billing expertise and leadership skills. Good luck with your job search!
Related Resume Examples
Soft skills for your Billing Supervisor resume
- Cross-functional communication – translating complex billing requirements between accounting teams and client-facing staff
- Conflict resolution for handling sensitive payment disputes (I’ve talked down some pretty furious clients!)
- Staff development through mentoring junior billing specialists and creating informal training sessions
- Process improvement mindset – constantly looking for bottlenecks in our billing workflows
- Stress management during month-end close and audit periods
- Attention to detail while maintaining big-picture revenue oversight
Hard skills for your Billing Supervisor resume
- Revenue Cycle Management (RCM) software proficiency (Epic, Cerner, McKesson)
- CPT/ICD-10 coding knowledge and application
- Microsoft Excel (advanced formulas, pivot tables, VLOOKUP)
- AR aging report analysis and reconciliation
- Charge capture optimization techniques
- Denial management tracking systems
- SQL query basics for custom reporting
- HIPAA compliance protocols and documentation
- Medical billing certification (CMRS or CBCS)